Terms Of Service

SilkyRain Terms Of Service

Welcome to SilkyRain (silkyrain.com), a website operated by SilkyRain (hereinafter referred to as "we", "us", or "our") that offers premium tights, lingerie, bodywear, and women’s apparel for sale to customers in the United States and Canada. These Terms Of Service (hereinafter referred to as "Terms") constitute a legally binding agreement between you (hereinafter referred to as "you" or "user") and SilkyRain regarding your access to and use of our website, products, and services. By accessing, browsing, or using our website or purchasing our products, you acknowledge that you have read, understood, and agreed to be bound by these Terms, as well as our Privacy Policy, Shipping Policy, Return Policy, and other applicable policies posted on the website. If you do not agree to any of these terms, please do not access or use our website or services.

1. Definitions & Interpretation

  • Website: Refers to silkyrain.com and any related subdomains, mobile applications, or other platforms operated by us.
  • User: Refers to any individual or entity that accesses, browses, or uses the Website, or purchases products from us.
  • Products: Refers to the premium tights, lingerie, bodywear, women’s apparel, and other related items sold on the Website.
  • Services: Refers to the services provided by us through the Website, including but not limited to product display, order processing, payment processing, shipping, and customer support.
  • Order: Refers to the user’s request to purchase our Products through the Website.

2. Eligibility & User Registration

To access and use our Services or purchase Products, you must be at least 18 years of age or have reached the age of majority in your jurisdiction of residence, and have the legal capacity to enter into a binding contract. By using our Services, you represent and warrant that you meet these eligibility requirements.
You may need to register an account to access certain features of the Website (e.g., tracking orders, saving shipping addresses). When registering an account, you agree to provide true, accurate, current, and complete information about yourself as requested in the registration form. You are solely responsible for maintaining the confidentiality of your account credentials (including username and password) and for all activities that occur under your account. You agree to notify us immediately at service@gfavora.com if you become aware of any unauthorized use of your account or any other breach of security. We shall not be liable for any loss or damage arising from your failure to protect your account credentials.
You may not transfer, assign, or lend your account to any third party. We reserve the right to suspend or terminate your account if you provide false or incomplete information, or if you violate any of these Terms.

3. User Rights & Obligations

3.1 User Rights

  • You have the right to access and browse the Website, view product information, and purchase Products in accordance with these Terms.
  • You have the right to receive the Products you purchased (subject to availability) and the corresponding Services as described on the Website.
  • You have the right to contact our customer support team for assistance with questions, concerns, or issues related to your account, orders, or Products.

3.2 User Obligations

  • You agree to comply with all applicable laws, regulations, and rules of the United States, Canada, and your jurisdiction of residence when using our Website and Services.
  • You agree not to use the Website for any illegal, fraudulent, or harmful purpose, including but not limited to: (a) purchasing Products for resale in violation of our policies; (b) providing false or misleading information; (c) infringing on our or third-party intellectual property rights; (d) transmitting viruses, malware, or other harmful code; (e) interfering with or disrupting the operation of the Website or our Services; (f) harvesting or collecting personal information of other users without permission.
  • You agree to provide accurate and complete shipping information when placing an order. You are responsible for any additional costs incurred due to incorrect or incomplete shipping information.
  • You agree to comply with our Shipping Policy, Return Policy, and Terms Of Payment when purchasing and returning Products.

4. Our Rights & Obligations

4.1 Our Rights

  • We reserve the right to display, describe, and sell Products on the Website, and to update product information (including prices, descriptions, and availability) from time to time without prior notice. However, we will honor the price and product information displayed at the time you place your order (provided the Product is in stock and available for purchase).
  • We reserve the right to verify the accuracy of your order information and payment details. We may cancel or reject an order if we suspect fraud, incorrect information, or other violations of these Terms.
  • We reserve the right to suspend, modify, or terminate the Website or any part of our Services at any time for maintenance, technical upgrades, or other legitimate reasons. We will make reasonable efforts to notify you in advance of any planned service interruptions, unless circumstances require immediate action.
  • We reserve the right to take appropriate measures (including but not limited to warning, suspending account privileges, terminating accounts, and pursuing legal action) against users who violate these Terms or applicable laws.

4.2 Our Obligations

  • We agree to provide the Website and Services in accordance with these Terms, and to make reasonable efforts to ensure the Website is accessible and functional during normal business hours.
  • We agree to protect your personal information in accordance with our Privacy Policy and applicable laws (including Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant U.S. privacy laws).
  • We agree to process and ship eligible orders in a timely manner in accordance with our Shipping Policy.
  • We agree to provide customer support services to assist you with legitimate questions and issues related to the Website, Products, and Services.

5. Order Placement & Fulfillment

When you place an order on the Website, you are making an offer to purchase the Products specified in the order at the displayed price (including applicable taxes and shipping costs). Your order is not binding on us until we confirm acceptance of the order via email (order confirmation email). We reserve the right to reject or cancel any order for any reason, including but not limited to: (a) Product out of stock; (b) incorrect product pricing or description; (c) suspected fraud or unauthorized payment; (d) violation of these Terms.
Once your order is confirmed, we will process and ship the order in accordance with our Shipping Policy. We will notify you via email if there are any delays or issues with your order.

6. Intellectual Property Rights

All intellectual property rights related to the Website, Products, and Services (including but not limited to trademarks, copyrights, patents, trade secrets, and design rights) are owned by us or our licensors. The content on the Website (including but not limited to text, images, logos, graphics, and product descriptions) is protected by copyright and other intellectual property laws. You may not copy, reproduce, distribute, modify, display, or use any of these materials without our prior written permission.
You acknowledge that any content you submit to the Website (including but not limited to reviews, comments, and photos) does not infringe on any third-party intellectual property rights. By submitting content, you grant us a non-exclusive, royalty-free, perpetual, and worldwide license to use, display, reproduce, and distribute the content for the purpose of operating and promoting our Website and Services.

7. Privacy Protection

We are committed to protecting your personal information. Our collection, use, storage, and disclosure of your personal information are governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Website and Services, you agree to the terms of our Privacy Policy.

8. Disclaimer Of Warranties

THE WEBSITE, PRODUCTS, AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We do not warrant that the Website will be error-free, uninterrupted, or free of viruses or other harmful components. We do not warrant the accuracy, completeness, or reliability of any product information or content on the Website. You acknowledge that your use of the Website and Services is at your own risk.

9. Limitation Of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES (INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL) ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE WEBSITE, PRODUCTS, OR SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL LIABILITY TO YOU FOR ANY DIRECT DAMAGES ARISING OUT OF OR IN CONNECTION WITH THESE TERMS, THE WEBSITE, PRODUCTS, OR SERVICES SHALL NOT EXCEED THE TOTAL AMOUNT YOU PAID FOR THE PRODUCTS RELATED TO THE CLAIM.
The limitations of liability set forth in this section shall not apply to damages caused by our gross negligence, willful misconduct, or violation of applicable laws.

10. Indemnification

You agree to indemnify, defend, and hold harmless us, our affiliates, officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or in connection with: (a) your use of the Website or Services; (b) your purchase or use of the Products; (c) your violation of these Terms or applicable laws; (d) your infringement of any third-party intellectual property rights; (e) any content you submit to the Website.

11. Service Modifications & Termination

We may modify, update, or terminate the Website or any part of our Services at any time. We will post any changes to these Terms on this page. Your continued use of the Website or Services after the changes are posted constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Website and Services.
We may terminate your access to the Website or Services at any time if you violate these Terms or applicable laws. Upon termination, your right to use the Website and Services will immediately cease. The provisions of these Terms that by their nature should survive termination (including but not limited to intellectual property rights, disclaimer of warranties, limitation of liability, and indemnification) shall continue to apply.

12. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of laws principles. For customers in Canada, nothing in these Terms shall override the mandatory provisions of applicable Canadian federal or provincial laws.
Any dispute, claim, or controversy arising out of or in connection with these Terms, the Website, Products, or Services shall first be resolved through good-faith negotiation between you and us. If the dispute cannot be resolved through negotiation within 30 days, either party may submit the dispute to arbitration in Los Angeles, California, United States, in accordance with the rules of the American Arbitration Association. The arbitration award shall be final and binding on both parties.

13. Severability

If any provision of these Terms is deemed invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be severed from these Terms, and the remaining provisions shall continue to be valid and enforceable to the maximum extent permitted by law.

14. Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms due to circumstances beyond our reasonable control, including but not limited to natural disasters, wars, riots, strikes, labor disputes, government actions, power outages, internet service interruptions, or supply chain disruptions. We will make reasonable efforts to notify you of any such force majeure event and to resume performance as soon as possible.

15. Contact Us

If you have any questions, concerns, or need assistance with these Terms Of Service, please contact our customer service team at service@gfavora.com. We will respond to your inquiry as soon as possible.