Shipping Policy

SilkyRain Shipping Policy

Thank you for choosing SilkyRain (silkyrain.com). This Shipping Policy outlines the details of our shipping services for customers in the United States and Canada, including delivery timelines, shipping costs, order processing, and other important information. By placing an order with us, you acknowledge and agree to the terms below.

1. Shipping Eligibility & Coverage

We currently offer shipping exclusively to addresses within the United States (including Alaska, Hawaii, and Puerto Rico) and Canada. We do not ship to international locations outside of these regions at this time. All orders must be shipped to a valid residential or commercial address; we cannot deliver to P.O. boxes, APO/FPO addresses, or freight forwarding addresses.

2. Order Processing Time

All orders are processed within 1-2 business days (Monday to Friday, excluding major holidays in the U.S. and Canada). Processing time does not include shipping transit time and may be extended during peak seasons (e.g., holidays, sales events) due to high order volume. You will receive a confirmation email with tracking information once your order has been shipped.

3. Shipping Methods & Transit Times

We partner with reliable courier services (such as USPS, UPS, and Canada Post) to ensure timely and secure delivery. Below are the available shipping methods and estimated transit times for each region:

United States

  • Standard Shipping: Estimated delivery in 3-5 business days after processing. Available to all U.S. states, including Alaska, Hawaii, and Puerto Rico.
  • Express Shipping: Estimated delivery in 1-2 business days after processing. Available for most U.S. addresses (excludes remote areas; please check eligibility at checkout).

Canada

  • Standard Shipping: Estimated delivery in 4-7 business days after processing. Available to all Canadian provinces and territories.
  • Express Shipping: Estimated delivery in 2-3 business days after processing. Available for most Canadian addresses (excludes remote areas; please check eligibility at checkout).
Note: Estimated transit times are provided by our courier partners and are not guaranteed. Delays may occur due to weather conditions, customs clearance (for cross-border shipments), or unforeseen logistical issues. We will not be held liable for delays caused by factors outside of our control.

4. Shipping Costs

Shipping costs are calculated based on your shipping location, order weight, and selected shipping method. The exact shipping fee will be displayed at checkout before you complete your purchase. We occasionally offer free shipping promotions; details of such promotions (e.g., minimum order value) will be clearly stated on our website or in promotional materials.

Example Shipping Cost Guidelines (for reference only):

  • U.S. Standard Shipping: Starting at $5.99 (free for orders over $50, subject to promotion terms).
  • U.S. Express Shipping: Starting at $14.99.
  • Canada Standard Shipping: Starting at $8.99 (free for orders over $75 CAD, subject to promotion terms).
  • Canada Express Shipping: Starting at $18.99.

5. Customs & Duties (Canada Only)

For orders shipped to Canada, please note that cross-border shipments may be subject to customs duties, taxes, or fees imposed by the Canadian government. These charges are the sole responsibility of the customer and are not included in the order total or shipping cost. Customs policies vary by province; please contact your local customs office for more information. SilkyRain is not responsible for delays caused by customs clearance.

6. Order Tracking

Once your order is shipped, you will receive a shipping confirmation email containing a unique tracking number. You can track the status of your shipment by clicking the link in the email or by visiting the "Track Order" page on our website (silkyrain.com) and entering your tracking number and order details.

7. Missing or Damaged Shipments

If your order is marked as delivered but you have not received it, please first check with your local courier, neighbors, or building management (for apartment/office addresses) as packages may be left in a secure location. If you still cannot locate your order, please contact our customer service team within 7 days of the estimated delivery date.
If your order arrives damaged or incomplete, please take photos of the package and the damaged items, then contact us within 48 hours of delivery. We will review your claim and arrange for a replacement, refund, or other appropriate resolution.

8. Contact Us

If you have any questions or concerns about our shipping policy or your order, please contact our customer service team at service@gfavora.com. We will respond to your inquiry as soon as possible.
SilkyRain reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page, and your continued use of our services after the changes take effect constitutes acceptance of the updated policy.