Privacy Policy

SilkyRain Privacy Policy

Welcome to SilkyRain (silkyrain.com) (the "Website"). SilkyRain ("we", "us", or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you access or use our Website, purchase our products, or interact with our services (collectively, "Services"). This Policy applies to customers and users in the United States and Canada, and complies with applicable privacy laws, including Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant U.S. privacy laws such as the California Consumer Privacy Act (CCPA) and its amendments.
By accessing or using our Website and Services, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. If you do not agree with this Policy, please do not access or use our Website or Services.

1. Types of Personal Information We Collect

We collect personal information that you voluntarily provide to us, as well as information automatically collected when you use our Website. We only collect personal information that is necessary for the purposes outlined in this Policy, in accordance with the principle of limiting collection.

1.1 Information You Voluntarily Provide

When you interact with our Website and Services, you may choose to provide us with the following personal information:
  • Account Registration Information: When creating an account, we collect your full name, email address, password, and phone number (optional). This information is used to set up and manage your account, and to communicate with you.
  • Purchase and Order Information: When placing an order, we collect your shipping address, billing address, payment method details (e.g., credit card number, which is processed by our third-party payment processors and not stored by us), and order details (e.g., products purchased, order amount). This information is necessary to process, fulfill, and track your order, and to issue refunds if applicable.
  • Communication Information: When you contact our customer support team (e.g., via email at service@gfavora.com), we collect your name, email address, phone number (if provided), and the content of your communication. This information is used to respond to your inquiries, resolve issues, and provide customer support.
  • Optional Information: You may choose to provide additional information, such as product reviews, photos, or feedback. By submitting such content, you consent to our use of this information as described in Section 4.3.

1.2 Automatically Collected Information

When you access our Website, we may automatically collect certain non-personal and personal information through cookies, web beacons, and other tracking technologies. This information helps us understand how you use our Website and improve your user experience:
  • Device and Browser Information: We collect information about your device (e.g., device type, operating system, unique device identifier), browser type, and internet service provider.
  • Usage Information: We collect information about your interactions with our Website, such as the pages you visit, the products you view, the time and date of your visit, the duration of your stay, and the links you click. This information is used to analyze website traffic, optimize our Website layout, and personalize your browsing experience.
  • Cookies and Similar Technologies: Cookies are small text files stored on your device. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period) to: (a) remember your account login status; (b) track your browsing activity on our Website; (c) improve website performance; and (d) deliver personalized content and advertisements. You can manage or disable cookies through your browser settings, but please note that disabling cookies may affect the functionality of our Website.

2. Purpose of Collecting Personal Information

We collect and use your personal information for specific, legitimate purposes, in accordance with the principle of identifying purposes. We will not use your personal information for purposes other than those disclosed in this Policy without obtaining your prior consent:
  • To process, fulfill, and track your orders, including shipping products to your designated address and processing payments.
  • To manage and maintain your user account, including verifying your identity and providing account-related services.
  • To communicate with you, including sending order confirmations, shipping notifications, refund updates, and responses to your customer support inquiries.
  • To improve our Website and Services, including analyzing user behavior, optimizing website functionality, and developing new products or services based on user needs.
  • To personalize your experience, including displaying personalized product recommendations and tailored content based on your browsing and purchase history.
  • To ensure the security of our Website and Services, including detecting and preventing fraud, unauthorized access, and other security breaches.
  • To comply with applicable laws, regulations, and legal obligations, including responding to legal requests and complying with tax and reporting requirements.
  • To obtain your feedback on our products and services, and to use your reviews or testimonials (with your consent) to promote our brand and products.

3. Disclosure of Personal Information to Third Parties

We do not sell, rent, or trade your personal information to third parties for marketing purposes without your explicit consent. We may disclose your personal information to the following third parties for the limited purposes outlined below, in accordance with the principle of limiting use, disclosure and retention:
  • Third-Party Service Providers: We engage trusted third-party service providers to assist us in operating our Website and providing our Services. These providers may include: (a) payment processors (e.g., PayPal, Stripe) to process payments securely; (b) shipping and logistics providers (e.g., USPS, UPS, Canada Post) to fulfill and deliver orders; (c) website hosting and analytics providers (e.g., Google Analytics) to maintain website performance and analyze user data; (d) customer support platforms to manage and respond to your inquiries. These service providers are only permitted to use your personal information to perform the services we have contracted them for, and they are obligated to protect your personal information in accordance with this Policy and applicable laws.
  • Legal and Regulatory Authorities: We may disclose your personal information if required to do so by law, regulation, or legal process (e.g., subpoena, court order), or if we believe in good faith that such disclosure is necessary to protect our rights, your safety, or the safety of others, or to comply with tax and reporting obligations (including Canadian digital platform reporting requirements where applicable).
  • Business Transfers: In the event of a merger, acquisition, sale of assets, or other business transfer, your personal information may be transferred to the acquiring or successor entity. We will notify you in advance of any such transfer and ensure that the receiving entity complies with the terms of this Privacy Policy.
  • With Your Consent: We may disclose your personal information to other third parties with your explicit consent. For example, if you agree to receive marketing communications from our partners, we may share your contact information with them (only with your prior permission).

4. Your Rights Regarding Personal Information

Under applicable privacy laws (including CCPA and PIPEDA), you have certain rights regarding your personal information. We respect these rights and will take reasonable steps to assist you in exercising them:

4.1 Right to Access and Correct Your Information

You have the right to request access to the personal information we hold about you, and to verify the accuracy and completeness of such information. If you believe your personal information is inaccurate or incomplete, you may request that we correct or update it. To exercise this right, please contact us at service@gfavora.com with your request, including your full name, email address, and a description of the information you wish to access or correct.

4.2 Right to Delete Your Information (Data Erasure)

Under certain circumstances (e.g., if the information is no longer necessary for the purpose it was collected, or if you withdraw your consent), you have the right to request the deletion of your personal information. To exercise this right, please contact us at service@gfavora.com with your request. We will review your request and delete your personal information, unless we are required by law to retain it (e.g., for tax or legal purposes).

4.3 Right to Opt-Out of Certain Uses

If you no longer wish to receive marketing communications from us (e.g., promotional emails, newsletters), you may opt out at any time by clicking the "unsubscribe" link in our marketing emails or by contacting us at service@gfavora.com. Please note that we may still send you non-marketing communications (e.g., order confirmations, shipping notifications) even if you opt out of marketing communications.
For California residents (pursuant to CCPA), you have the right to opt out of the sale of your personal information (if applicable). We do not sell your personal information to third parties for monetary consideration, but if this practice changes in the future, we will provide a clear and prominent "Do Not Sell My Personal Information" link on our Website homepage to allow you to opt out easily.

4.4 Right to Withdraw Consent

You may withdraw your consent to our collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions. To withdraw your consent, please contact us at service@gfavora.com. Please note that withdrawing consent may affect our ability to provide certain Services to you (e.g., processing your orders).

5. Security of Your Personal Information

We take the security of your personal information seriously and implement reasonable technical, administrative, and physical safeguards to protect your personal information from unauthorized access, use, disclosure, loss, theft, or modification, in accordance with the principle of safeguards. These safeguards include:
  • Using industry-standard encryption technology (SSL/TLS) to secure data transmission between your device and our Website.
  • Restricting access to your personal information to authorized personnel only, who are required to maintain the confidentiality of such information.
  • Using secure third-party service providers that comply with applicable privacy and security standards (e.g., PCI DSS for payment processors).
  • Regularly reviewing and updating our security policies and procedures to address emerging threats and vulnerabilities.
While we take reasonable steps to protect your personal information, no security system is completely foolproof. You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the absolute security of your personal information.

6. Retention of Personal Information

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law, in accordance with the principle of limiting use, disclosure and retention. When your personal information is no longer needed, we will securely delete or anonymize it to ensure it cannot be associated with you.
For example: (a) We retain order and payment information for the period required by tax and legal laws (typically 7 years for U.S. and Canadian tax purposes); (b) We retain account information until you request its deletion, or until your account is inactive for a period of 2 years (after which we will notify you and delete the information if no action is taken).

7. Third-Party Links and Services

Our Website may contain links to third-party websites or services (e.g., social media platforms, payment processors). This Privacy Policy does not apply to these third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party websites or services you access.

8. Children’s Privacy

Our Website and Services are not intended for use by children under the age of 13 (or the age of majority in your jurisdiction). We do not intentionally collect personal information from children under this age. If we become aware that we have collected personal information from a child without parental consent, we will promptly delete such information.

9. Changes to This Privacy Policy

We may update or modify this Privacy Policy from time to time. Any changes will be posted on this page, and we will indicate the effective date of the updated Policy. Your continued use of our Website and Services after the changes are posted constitutes your acceptance of the updated Policy. If you do not agree to the updated Policy, you must stop using our Website and Services.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact our customer service team at:
Email: service@gfavora.com
We will respond to your inquiry as soon as possible (typically within 1-2 business days) and work with you to resolve any issues.